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Shipping Policy

Barry’s Tea – Shipping Policy 

 

Please note our revised Shipping Policy considering the current Covid-19 situation. Certain measures have been put in place to ensure we can provide a reliable service, while maintaining a safe workplace for our employees.

We endeavour to return to our normal service levels once government guidelines permit.

1. All Deliveries

1.1 We use An Post and DHL for deliveries and where possible the customer will have the option to choose. In certain regions, we can only offer one delivery option at present.

1.2 We aim to process and dispatch your order within 2 working days (Monday to Friday excl. Bank Holidays). At certain times this may not be possible. On these occasions, preference is given to orders shipping with DHL.

1.3 If you do not receive your order within 30 days after your order has been dispatched, please contact us directly by Telephone: +353 21 4915000 or e-Mail: info@barrystea.ie

1.4 We will replace lost or damaged orders free of charge.

1.5 If your order is returned to us due to several failed delivery attempts, non-collection, or an incorrect/inaccurate address, we cannot refund any shipping costs.

1.6 If you wish to cancel your order, you must contact us directly (Telephone: +353 21 4915000 or e-mail: info@barrystea.ie) by 9am the day following your order confirmation. After this, your order may have dispatched, and we will be unable to refund any shipping costs.

1.7 Certain remote areas may be subject to additional shipping charges. If these charges are not applied at the time of placing your order, this will be discussed with you prior to your order being dispatched.

  

2. An Post Deliveries

2.1 Orders shipped via An Post are NOT tracked and can take up to 21 days for delivery from the date of dispatch. Due to the current Covid-19 pandemic, please allow up to 30 days for delivery.

2.2 You will receive a shipping confirmation once your order has been dispatched.

2.3 Due to postal restrictions, large orders may need to be split into multiple parcels. These parcels may not always arrive at the same time.

2.4 There are certain regions where the An Post service is not currently available, including (but exclusively) the USA.

 

3.  DHL Deliveries

3.1 DHL deliveries are fully tracked, and you have the ability to manage your delivery through On-Demand Delivery technology.

3.2 This is an express delivery service.

3.3 Once your order has been dispatched, you will receive a notification from DHL enabling you to track and manage your delivery with DHL On Demand Delivery.

3.4 If you do not receive your dispatch notification within 4 working days, please contact us directly by Telephone: +353 21 4915000 or e-mail: info@barrystea.ie

3.5 We ask that you provide both email and mobile contact details to ensure you receive this notification. Your details are required for the purpose of managing your delivery only, not for marketing reasons.

3.6 Delivery times can be found on Table 1 below.

3.7 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight and the destination country.

3.8 Within our fees there is a Fuel Surcharge. This surcharge can vary from month to month therefore shipping fees may change slightly month to month.

3.9 Due to the current Covid-19 situation, an Emergency Zone Surcharge is included within our fees. This surcharge can vary from month to month therefore shipping fees may change slightly month to month.

3.10 There are certain regions where the DHL service is not currently available, including (but exclusively) Canada, Mexico and Brazil. 

 

Table 1. Transit times from date of dispatch.

Express Shipping

Transit Time

Ireland

Next Day

UK-Zone 1

Next day

Europe-Zone 2

Next day

US-Zone 3

2 Working days

APAC-Zone 4

2-3 working days

ROW- Zone 5

3-4 working days

Please note: Transit time is from the date of dispatch not order

 

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