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Shipping Policy

Due to standard postal restrictions, some orders will need to be split and dispatched with multiple parcels.  There is a weight restriction of 2kgs per parcel.  You may not receive all parcels at the same time, but all should be received within the agreed time-frame.

1 REPUBLIC OF IRELAND DELIVERIES

 

1.1 We use An Post for all deliveries.

1.2 Standard Delivery: Our process is to prepare your order and despatch within 4 working days, which means that you receive your order within 7 working days.

1.3 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.

1.4 If you do not receive your order within 10 working days, please contact us by email or phone, details are on our home page.

1.5 We will replace lost or damaged orders free of charge.

 

2 INTERNATIONAL DELIVERIES

 

2.1 We use An Post for all international deliveries.

2.2 This is a standard post system

2.3 We pass on to our customers only the exact postage cost to us, which is calculated based upon weight only and the destination country.

2.4 All packages will be dispatched within 4 working days (5 working days if Bank Holiday)

2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you and we have no control over these charges and cannot predict what they may be.

2.6 If you do not receive your order 21 working days, please contact us by email or phone, details are on our home page.

2.7 We will replace lost or damaged orders free of charge.

2.8 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

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