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        Frequently Asked Questions

        1.0     DELIVERIES 

        1.1     What are your delivery options? 

        Our shipping providers are An Post, GLS & DHL. We offer a choice between Standard Untracked Delivery, Tracked Delivery or Express Tracked Delivery where possible. In certain regions, we can only offer one delivery option at present. 

        All Delivery charges are weight and location dependent. Therefore, to get a delivery cost, you should place your desired items in your cart and select your destination, this will give you the delivery price options.  We offer the following delivery options: 

        • Standard Untracked Delivery for orders up to 2kgs – available to all locations, except ROI
        • An Post Priority Tracked available for ROI & UK only – up to 8kgs
        • GLS Tracked Delivery available for UK & Europe only.
        • DHL Express available for all locations, except Canada, Mexico, Brazil & Russia – up to 8kgs 

        Please refer to our Shipping Policy for more information 

        1.2     When will my order be processed?

        We aim to process and dispatch your order within 2 working days (Monday to Friday excl. Bank Holidays). At certain times this may not be possible. Orders are processed chronologically, with preference given to Express Tracked Delivery orders during peak periods. 

        1.3     How long will my delivery take?

        The following lead times are indicative depending on the service that has been selected, however delivery may take longer due to congestion.  All lead times are from the date of dispatch. 

        STANDARD UNTRACKED 

        United Kingdom:

        Allow 21 working days

        Europe:

        Allow 21 working days

        USA & Canada:

        Allow 21 working days

        Rest of the World:

        Allow 21 working days

         

        Orders shipped with our Standard Untracked Delivery service are NOT tracked.  You should allow 21 working days* from the date of dispatch for delivery – however most parcels do arrive well within this timeframe. Following non-receipt of your order after the 21 working days, we will offer for the order to be resent or refunded.

        Please Note – postal services may be experiencing delays due to the ongoing Covid-19 crisis. 

         

        EXPRESS TRACKED 

         

        Via An Post

        Via DHL Express

        Ireland:

        Allow 1-2 working days*

        Next day delivery

        United Kingdom:

        Allow 2-5 working days*

        Next day delivery

        Europe:

         

        Next day delivery

        USA:

         

        3-5 working days*

        Rest of the World:

         

        3-5 working days*

         

        *  Working days are Monday – Friday.  Working days will also exclude public holidays. 

        Please note: Transit times for all delivery options is from the date of dispatch not the date of the order. 

        Please refer to our Shipping Policy for more information 

        1.4 How do I track my order?

        Tracking information is only available for Express delivery. 

        For orders sent via An Post Express please email us at info@barrystea.ie for your tracking reference. 

        Orders sent via DHL Express will receive a Tracking Number via email and can be tracked at www.dhl.com

        You can also manage your DHL delivery through DHL Delivery On Demand service https://www.ondemand.dhl.com/

         

        2.0    ORDER INFORMATION 

        2.1     Will I be charged an additional amount for international orders?

        When ordering goods from our site for delivery overseas you will not be charged import duties or taxes by Barry’s Tea. However, you may be subject to additional import duties and taxes, which are levied once the package reaches the specified destination. These are charges made by the destination country and not Barry’s Tea.  Any additional charges for customs clearance must be borne by you and we have no control over these charges and cannot predict what they may be.

        2.2     I would like to order tea for delivery in the UK; how will Brexit affect my order?

        The UK has now left the European Union, and it is considered a third country for customs and VAT purposes. Like Ireland, tea is considered a zero-rated product for VAT in the UK. However, we encourage our UK customers to familiarise themselves with local VAT and Import regulations before making a purchase. All reasonable endeavours have been made to provide full transparency on the costs UK customers will incur, but we cannot predict any additional charges at the point of delivery. 

        2.3     I cannot seem to place my order online.

        If you are experiencing an issue ordering online, please try the following: 

        • Your order may have exceeded the weight limit, so you may need to remove some items from your cart to proceed. 

        For Standard Untracked deliveries, the weight limit is 2kgs. 

        For Express deliveries, the weight limit is 8kgs. 

        • Sometimes refreshing your browser or trying a different browser can fix the problem. 
        • If you are using a VPN or have AdBlock’s or pop-up blockers this can be an issue when trying to order so you should try and disable them and try to complete the payment again. 

        If you are having trouble ordering online, you can email us at info@barrystea.ie

        2.4     How can I pay?

        Accepted payment methods are as follows:

        Visa, Mastercard, American Express, Maestro, Shop Pay, Google Pay and PayPal.  We are unable to accept payment over the phone.

        We only accept payment in Euros 

        3.0     GENERAL 

        3.1     Can I cancel my order?

        If you wish to cancel your order, you must contact us directly (telephone: +353 21 4915000 or email: info@barrystea.ie) by 10 am the day following your order confirmation. After this, your order may have dispatched, and we will be unable to refund any shipping costs.

        If the tea is returned to us, we can refund the product cost. 

        3.2     Can I change my delivery address?

        If you wish to change the delivery address, you must contact us directly (telephone: +353 21 4915000 or email: info@barrystea.ie) by 10 am the day following your order confirmation. After this, your order may have dispatched, and we will be unable to make any changes to the delivery address, which in turn may result in non-delivery of the item. 

        3.3     What do I do if my parcel is lost or arrives damaged?

        Please allow 21 working days for Standard Untracked deliveries.  Upon non-receipt after 21 working days, if the parcel still has not been received, please contact us by email at info@barrystea.ie or telephone +353 21 491 5000.

        If your item arrives damaged, we require images of the damage so that we can take this up with our delivery partners.  Images of the damaged item should be emailed to us at  info@barrystea.ie.  All damaged items will be replaced free of charge. 

        3.4     What do I do if my order has been returned to you?

        If your order is returned back to us due to several failed delivery attempts, non-collection, or an incorrect/inaccurate address, we cannot refund any shipping costs.  We are happy to resend the order, however a re-shipping fee will be applicable. 

        3.5     My order is incorrect, what do I do?

        We try our best to ensure that you always receive the correct order, however sometimes picking errors can occur.  If your order is incorrect, please contact us by telephone +353 21 4915000 or email info@barrystea.ie 

        3.6     How do I get a VAT receipt?

        Once an order has been placed you will receive a confirmation email of your order (please check your junk mail as sometimes these emails can end up in here). 

        Please email us at info@barrystea.ie requesting an invoice, if required, and we will send it to you. 

        3.7     My order is a gift; how can I add a message to be included with the order?

        When you have placed your items in your cart, there is a section you can select titled: ‘Tell us about any special instructions’  – once you select this, a box will appear, and you can type your note into this box for inclusion with the order. 

        Alternatively, you can contact us directly (telephone: +353 21 4915000 or email: info@barrystea.ie) by 10 am the day following your order confirmation. After this, your order may have dispatched, and it may be too late to include the note. 

        4.0     REFUNDS & EXCHANGES

        4.1     How can I return my order?

        Orders can be returned if it is within 30 working days of receiving it.  We will only accept returns on products that are in perfect re-saleable condition and have not been opened or tampered with.  Our return address is Barry’s Tea, Kinsale Road, Cork, T12 EV83, Ireland – please include a note inside the return with your name and order number so that it can be identified on receipt.  Please note we will not reimburse any returned postage costs, unless there was an error caused by us. 

        4.2     Can I exchange an item?

        Unfortunately, we are unable to offer an exchange of items.  If you would like to return a product, this is possible if it is returned within 30 working days of receiving the order.